Hospitality

WINGS. SPORTS. CAREERS.
ALL the ESSENTIALS!

JOB PURPOSE: The primary purpose of the Hospitality role is to positively represent the Buffalo Wild Wings Brand in the Front of House and inspire Legendary Experiences for all Guests. The core job functions are listed below, and represent requirements for these three roles; Greeter, Cashier and Front of House support. The particular roles and duties assigned on a daily basis may shift from day to day and within a shift, based on store needs.  

JOB FUNCTIONS:

• Provide a warm welcome to incoming guests by opening the door and ensuring timely seating

• Accurately communicate waiting times, encourage seating notification text message via the NoWait service, and manage seating waitlist on tablet app

• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary

• Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency

• Thank Guests as they leave and invite Guests to return to BWW in the future

• Provide a warm welcome to incoming guests  whether passing by or stopping at the Cashier area

• Follow proper phone etiquette and answer the phones according to BWW standards

• Deliver food to guests, follow FIFO guidelines, and complete other daily tasks

• Respond to and resolve Guest complaints/concerns

• Make genuine connections/engage our Guests to ensure a personalized dining experience either in the restaurant or when taking food home

• Take payments/manage cash drawer

• Encourage guests to participate in the Blazin Rewards loyalty program or make additional product purchases

• Apply menu knowledge to make genuine suggestions to suggestive sell add on items to increase ticket sales

• Correctly enter takeout and all orders into Point Of Sale system

• Bag and manage takeout orders, check for accuracy

• Follow through when presenting takeout food orders to guests; show guests the contents of the bag to assure them the order is complete

• Maintain clean and orderly cashier area; stock with retail sauces, pagers, receipt paper as necessary

• Help maintain flatware stock and rotation; roll flatware as necessary

• Other duties as assigned by management

PHYSICAL DEMANDS: The physical demands for this position are stands, bends, lifts, and moves intermittently during working hours. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

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Two Joes, Inc. DBA Buffalo Wild Wings