ASSISTANT GENERAL MANAGER

ASSISTANT GENERAL MANAGER – BUFFALO WILD WINGS GO

WHO WE ARE LOOKING FOR

• Experienced and skilled General Manager to run the store effectively

• Must be reliable, accommodating, courteous, and friendly

• Maintains constant contact with staff and customers

• Ensures highest quality customer service

• Monitors overall financial performance

PEOPLE & LEADERSHIP

• Recruit and appraise staff

• Train and supervise staff

• Lead pre-shift meetings and daily huddles

• Motivate staff to meet sales targets

OPERATIONS

• Manage high-volume shifts including peak game days and events

• Oversee food safety, sanitation, and health code compliance

• Manage kitchen operations, food prep standards, and quality control

• Oversee stock and pricing control

• Handle vendor relationships with food and beverage distributors

• Manage catering and large party/event bookings

FINANCE & REPORTING

• Monitor food and labor cost percentages

• Oversee POS system, daily sales reporting, and cash handling

• Maximize profitability and productivity

• Set sales targets

GUEST EXPERIENCE

• Set the tone for guest experience from arrival

• Handle customer complaints and queries

• Manage guest waitlist and reservations

• Handle comps, voids, and service recovery situations

• Manage online reviews and guest feedback on Yelp and Google

BRAND & COMPLIANCE

• Coordinate with BWW corporate on brand standards and audits

• Ensure compliance with safety and health regulations

• Prepare promotional displays and materials

• Liaise with management

REQUIREMENTS

• Commercial awareness

• Confidence and resourcefulness

• Strong organizational skills

• Teamworking and verbal communication skills

• Numerical and IT skills

• Enthusiasm and initiative

• Problem-solving and executive skills

• Leads by example

• ServSafe certification required

• Experience in high-volume casual dining or sports bar environment

• Proficiency with restaurant POS and technology systems

• Availability for nights, weekends, and major sporting events

• Knowledge of food and labor cost management​​​​​​​​​​​​​​​​

Company Introduction

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.