Assistant General Manager - AGM

Job Title: Assistant General Manager (AGM)

Location: 8526 Winton Road, Cincinnati OH

Reports To: General Manager

Job Summary:

As the Assistant General Manager (AGM) at Buffalo Wild Wings GO, you will support the General Manager in leading all aspects of day-to-day restaurant operations. Your focus will be on ensuring exceptional guest service, maintaining high food quality and safety standards, and leading a motivated and high-performing team. This is a fast-paced, team-driven environment where leadership, initiative, and operational excellence are key.

Key Responsibilities:

Leadership & Team Development:

• Assist in hiring, training, and developing team members.
• Supervise shift operations and ensure smooth transitions between shifts.
• Foster a culture of accountability, engagement, and recognition.
• Step in as acting manager when the General Manager is off-site.

Operations & Guest Experience:

• Ensure all operations meet Buffalo Wild Wings GO brand standards.
• Drive speed of service, order accuracy, and a positive guest experience.
• Handle guest concerns with professionalism and urgency.
• Maintain a clean and organized environment both front and back of house.

Food Quality & Safety:

• Enforce food safety, sanitation, and quality control procedures.
• Monitor prep, portioning, and line execution to ensure consistency.

Financial & Administrative Duties:

• Assist in managing inventory, labor, and cost control.
• Support in completing daily and weekly operational paperwork and reports.
• Help achieve or exceed sales and profitability goals.

Qualifications:

• 1–2 years of experience in restaurant management or supervisory role (Quick Service or Fast Casual preferred).
• Strong leadership and team-building skills.
• Passion for food and delivering an outstanding guest experience.
• Ability to work in a fast-paced, high-volume environment.
• Flexible schedule, including nights, weekends, and holidays.
• High School diploma or equivalent (college degree preferred).

Benefits:

• Competitive salary and bonus opportunities
• Paid time off and holiday pay
• Employee discounts and meal benefits
• Opportunities for career growth within the brand

Company Introduction

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.